Exceptional Hospitality Creates Exceptional Experiences, Build Lasting Relationships and Drive Profit.
No two organizations face the same challenges. That's why every engagement begins with understanding your business before recommending solutions.
Customized Hospitality Consulting That Creates Lasting Results
No two organizations face the same challenges. That's why every engagement begins with understanding your business before recommending solutions.
Common Challenges
If your business is experiencing any of these issues, you're not alone.
Sluggish sales
Employee burnout
Inconsistent customer experiences
Directionless management teams
Staff communication problems
High turnover
Difficulty maintaining service standards
"Let's start with the basics."
Hospitality ABCs
The Foundation | For teams that want to start with the basics.
Your team leaves with a shared language for service and a few habits they can use on the next shift.
One 90-minute in-person team training with Carla Marie
Up to 25 team members
$750 for one 90-minute session (Book a full program within 60 days and the $750 is credited toward it.)
Choose Your Experience
“Something isn't working.”
Hospitality
Reset
The Reboot | For teams that need to get back on track.
For teams experiencing inconsistent service, communication breakdowns, low confidence, poor reviews, or a culture that needs a reset.
4-month engagement includes:
One 90-minute Hospitality ABCs team training
Four weekly 30-minute in-person tune-ups (month 1)
Six bi-weekly leadership check-ins by Zoom (months 2 to 4)
Practical recommendations from Carla Marie throughout
$625 per month for 4 months ($2,500 total)
“We're doing ok but want to be noticeably better.”
Hospitality
Upgrade
The Elevation | For teams ready for the next level.
For organizations with a solid foundation that want stronger leaders, more confident teams, and consistently exceptional service.
6-month engagement includes:
Leadership discovery and assessment
Six customized monthly team workshops
Six bi-weekly leadership coaching sessions (months 1 to 3)
Midpoint review and plan adjustment
Three monthly leadership check-ins (months 4 to 6)
$1,000 per month for 6 months ($6,000 total)
Hospitality
Mastery
The Transformation | For organizations ready to go all in.
A fully customized, long-term engagement combining hospitality strategy, team training, leadership development, coaching, and ongoing consulting.
6- or 12-month engagement includes:
Hospitality strategy and written service standards
Six customized team trainings and workshops
Twelve monthly leadership coaching sessions
Four quarterly onsite visits with progress reviews
Ongoing consulting with Carla Marie between sessions
$1,500 per month for 12 months ($18,000 total)
“Built specifically for us”
Compare Your Options
Every program starts with a free discovery call with Carla Marie, so you can confirm the right fit together.
| Hospitality ABCs | Hospitality Reset | Hospitality Upgrade | Hospitality Mastery | |
|---|---|---|---|---|
| Length | 90 minutes | 4 months | 6 months | 12 months |
| Team training | 1 session | 1 session + 4 tune-ups | 6 monthly workshops | 12 monthly workshops |
| Leadership coaching | 6 check-ins | 6 sessions + 3 check-ins | 18 sessions | |
| Leadership assessment | ✓ | ✓ | ||
| Written service standards | ✓ | |||
| Progress reviews | Midpoint | Quarterly | ||
| Ongoing consulting between sessions | ✓ | |||
| Per month | One-time | $625 | $1,000 | $1,500 |
| Total | $750 | $2,500 | $6,000 | $18,000 |
The Process
Discover
We start with a conversation about your business, your team, and where you're feeling stuck. Together, we'll identify the challenges, opportunities, and outcomes that matter most.
1.
Customize
No two teams are the same. Carla creates a customized approach based on your goals, whether that means consulting, team training, leadership development, or a combination of services.
Implement
This is where strategy becomes action. Through engaging workshops, hands-on guidance, and practical tools, Carla helps your team strengthen communication, service, leadership, and performance.
2.
Reinforce
Real change takes time. Follow-up sessions, coaching, and ongoing support help your team stay accountable, work through challenges, and turn what they've learned into lasting habits.
3.
4.
The Results
Exceptional hospitality creates measurable business results. By strengthening leadership, improving communication, and building a culture where employees support one another, organizations experience more engaged teams, more consistent guest experiences, and stronger financial performance. The result is a workplace with less staff friction, greater employee confidence, increased customer loyalty, and a service culture that drives long-term success.
Higher Sales
Healthier Workplace
Unified Team
Exceptional Service
Guest Loyalty
Experience Across Industries
Hospitality looks different in every organization. I've brought that experience to teams across the industry, including:
RESTAURANTS
Fine dining, high-volume operations, openings, and team development.
RESORTS & HOTELS
Guest services, leadership, team training, and the realities of resort operations.
COMMUNITY MANAGEMENT
Creating hospitality-minded owner relationships.