Who I Work With
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Training staff to deliver confident, consistent guest interactions. The focus: smooth service flow, genuine connection, and the ability to handle challenges with ease — creating diners who return and recommend.
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Elevating the resident experience with service that feels personal, reliable, and warm. From front-desk interactions to maintenance communications, I help teams bring hospitality into every touchpoint.
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Empowering teams of all guest-facing employees — including guest services, ski instructors, patrollers, and F&B staff — to provide exceptional service at every guest touchpoint, from check-in to departure. I help staff build confidence, consistency, and memorable experiences while supporting leadership in cultivating a culture where both employees and guests thrive.
How I Elevate
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Level Up Your Team
Perfect for front-line staff, this 90-minute immersive training helps your team master the essentials of exceptional service — communication, presence, and empathy. We make hospitality feel fun and personal again, so guests feel cared for, not processed.
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Inspire & Lead
Supervisors and managers learn how to keep your team motivated to deliver their best daily. This coaching will teach your team to resolve issues with grace, and lead by example. Build confidence and emotional intelligence leaders need to bring out the best in their people — even on the busiest day.
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Guest Journey Design
Partnering with owners and management to refine the full guest journey, aligning service standards, brand values, and operational flow. The result: seamless experiences that turn first-time visitors into lifelong loyalists.