• Team Workshops

    Perfect for front-line staff, this 90-minute immersive training helps your team master the essentials of exceptional service — communication, presence, and empathy. Make hospitality fun and personal, so guests feel cared for, not processed. Designed for servers, bartenders, instructors, lift operators and guest service agents.

  • Leadership Coaching

    Supervisors and managers learn how to keep your team motivated to deliver their best daily. This coaching will teach your leaders to resolve guest issues with grace, lead by example, build confidence and use emotional intelligence need to bring out the best in their people — even on the busiest day.

Who I’ve Worked With

  • "Carla Marie developed and delivered a six-week hospitality program that transformed inexperienced new hires into polished fine-dining professionals into polished fine-dining professionals. Her program set the tone for a successful opening that exceeded every financial goal."

    Chris Basil, Director of F & B, del Lago Casino & Resort

  • “Smile School was A-Mazing! Thanks Carla Marie”

    Michael, Lift Operator

  • “Carla Marie, who played a key role in elevating our guest experience. She connected naturally with guests, identified opportunities to improve communication processes, and was proactive in resolving issues before they escalated. Her efforts directly contributed to increased guest satisfaction, improved reviews, and ultimately helped our profile achieve Superhost status. Carla’s dedication and thoughtful approach made a real impact on our operations and our reputation.”

    Sabrina Colella