Transform your team into hospitality experts. I specialize in helping property management teams, restaurant staff, and hotel teams deliver unforgettable guest experiences. Because hospitality training isn’t one-size-fits-all, I offer three levels of training designed to meet your team exactly where they are.
Whether your staff needs to build solid foundations, step confidently into advanced skills, or master the art of creating wow moments, there’s a path tailored for you. Each level is available in three formats — Half-Day Workshop, 60-Minute Micro-Training, or an interactive Role-Play Lab — so you can choose the depth and style of training that works best for your team.
The Essentials
For: Frontline team
Description: Build a strong foundation in hospitality. Staff learn core principles, develop a service-first mindset, and consistently create positive interactions that leave a lasting impression.
-
A foundational session designed to introduce core hospitality principles. Participants learn essential guest service skills, develop a service-first mindset, and gain the confidence to create consistently positive interactions.
Half-Day Workshop is 2.5 hours of on-site training for your team.
$950 -
A focused, high-impact session for quick skill reinforcement. Perfect for refreshing core techniques, strengthening team communication, and ensuring staff consistently deliver excellent guest experiences.
$75 per person
(8-10 person group) -
A structured, hands-on exercise where staff practice real-world guest scenarios in a safe, guided environment. Participants build confidence in basic service interactions, teamwork, and problem-solving, all without the pressure of actual guests.
$150 per person
(8-10 people)
The Distinction
For: Frontline and supervisors
Description: Elevate guest interactions with confident, consistent service. Includes advanced communication skills, service recovery strategies, and techniques to delight guests even in challenging situations.
-
A deep-dive session where your team develops confident, consistent guest interactions. Participants explore advanced communication techniques, service recovery strategies, and practical approaches to elevate every guest experience.
Half-Day Workshop is 2.5 hours of on-site training for your team.
$1050 -
A focused, high-impact session designed to quickly reinforce key skills. Ideal for sharpening specific aspects of guest engagement, handling challenges, or strengthening team coordination.
$75 per person
(8-10 person group) -
A structured, hands-on exercise where staff practice real-world guest scenarios in a safe, guided environment. Participants build confidence in service recovery, advanced communication, and teamwork, all without the pressure of actual guests.
$150 per person
(8-10 people)
The Pinnacle
For: Frontline, supervisors and managers
Description: Achieve mastery in hospitality by creating personalized, unforgettable guest experiences. Staff learn to anticipate needs, craft “wow moments,” and align across all touchpoints for exceptional service.
-
An immersive session designed to guide your team toward hospitality mastery. Participants focus on anticipating guest needs, personalizing experiences, and aligning team efforts to consistently create unforgettable “wow” moments.
Half-Day Workshop is 2.5 hours of on-site training for your team.
$1250 -
A concentrated, high-impact session for fine-tuning advanced skills. Perfect for reinforcing strategies that elevate service, enhance guest satisfaction, and inspire confidence across the team.
$75 per person
(8-10 person group) -
A hands-on, scenario-based exercise where staff practice complex, real-world guest interactions in a guided, low-pressure environment. Participants strengthen advanced service recovery, teamwork, and personalized guest engagement to deliver exceptional experiences every time.
$150 per person
(8-10 people)
