Guest Journey Design

I’ll help you, owners and managers, intentionally shape every touchpoint of the guest experience — from pre-arrival communication to post-stay loyalty — ensuring consistency, warmth, and value at every step.

90-minute on-site development

A 90-minute, high-energy workshop designed to recharge your team’s connection to service. We focus on real-world skills — not scripts — so every interaction feels confident, natural, and genuine. Teams leave inspired and equipped to deliver experiences guests remember.

✓ build awareness of what outstanding guest service looks like

✓ practice communication and techniques through real scenarios

✓ build confidence so it feels natural, not forced

✓ commit to tangible behavior shifts to use immediately

✓ strategies how to implement creating consistency

1:1 Coaching

$150.00

One time

The ideal choice if you want a personalized plan that is tailored to your goals and lifestyle.